Processing time

All Aureli Jewelry styles are carefully handmade to order. Since each piece is made-to-order, we ask that you allow 7-10 business days (excluding weekends) before we ship your order. If you need to meet a certain (specific) deadline or need expedited shipping, we may be able to accommodate your request. Please email us at: info@aurelijewelry.com

Returns

Because of the nature of these items, unless they arrive damaged or defective, we can’t accept returns or exchanges for them.

Buyers are responsible for return shipping costs. The items must be shipped back in its original condition and packaging.

If there is a problem with your order, please email us at info@aurelijewelry.com explaining the issue along with any pictures.

The following items can’t be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, we can’t accept returns or exchanges for:

Custom or personalized orders Eternity Bands made to order Items on Sale Items Purchased During a Sales Event.

Conditions of Return

Buyers are responsible for return shipping costs. The items must be shipped back in its original condition and packaging.

Cancellations

You may request a cancellation within 24 hour of purchase. An address change could be applied any time before your order has shipped. Please contact us directly at info@aurelijewelry.com with your order number in the subject line.